Refund Policy

Welcome to our hassle-free return process at Woloong! Please review the details below to ensure a smooth experience with our Pinterest-friendly return policy.

Return Period: Enjoy the flexibility of our 14-day return policy. You have 14 days from the date of receiving your item to initiate a return.

Eligibility: To qualify for a return, your item must be in its original condition – unworn, unused, with tags, and in the original packaging.

How to Initiate a Return: Begin your return process by reaching out to us at support@woloong.com. Upon acceptance, we will provide you with a return address and detailed instructions. Please note that returns sent without a prior request will not be accepted.

Return Processing Time: Allow us up to 5 business days to accept your return, conduct a thorough inspection, and process the refund. Depending on your location, we may suggest different return addresses to ensure the most convenient option for you.

Shipping Costs: For damaged/defective items, we cover the shipping costs. In other cases, the customer is responsible for return expenses.

Damages and Issues: Promptly inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and work towards a resolution.

Exceptions/Non-Returnable Items: Certain items, such as custom and personalized items, are not eligible for return. If you have specific questions or concerns about an item, please get in touch with us.

Exchanges: To expedite the exchange process, return the original item. Once accepted, proceed with a separate purchase for the desired replacement.

Refunds: Expect notification within 5 business days after we receive and inspect your return. If approved, your refund will be processed automatically to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund posting.

For any further assistance or questions about your return, feel free to contact us at support@woloong.com. We're here to help!